Initially search again and if the property is not returning please call or email Tritonrooms. We will contact our suppliers to see if the property is available.

If you are sure that a particular Room Type isn’t showing that should be please call or send an email to Tritonrooms. We will check the supplier’s site or contact them directly to see if they can get rates for this particular room that you require.

Please call or send an email to Tritonrooms if the booking is already made. If you are still making the booking, enter a request into the “special request” section. If the customer wants this confirmed we suggest booking the previous night to guarantee the customer will have the room for when they arrive. Entering flight details into “special request” section would also be beneficial, so the property is aware of the arrival time.

This is normally to do with a specific type of room like family room, superior etc. Please check the description and if it is not clear please call or email Tritonrooms.

This is an area which really needs checking. In many cases, especially in hotels a cot could be classed as a pax in the room. For example: Twin / Double Room capacity is 3, which could mean max of 2 adults and 1 child. If the booking is 2 adults, 1 child and 1 infant, this would not be possible as it totals 4 pax. Please call or email Tritonrooms if you need this to be checked.

This is at the agent’s digression discretion and will be determined by your own policies & procedures. We would though advise taking some form of deposit, but a full payment should be taken if booked 6 – 8 weeks prior to departure.

We will offer a price match wherever possible but it does have certain conditions.

1. We require written proof of the quotation we are price matching.
2. We will only price match if the total value of the booking is over £1000.
3. Price match will only be offered on a like for like booking.
4. Price matching is available on accommodation bookings only.
5. The price is valid for that day only and the price given is subject to availability and change.

Yes we can, but you have access to these through your login. Click on the link that says “my bookings”, then find the booking by the lead name, check the booking is correct, then print the voucher.

Search for new dates on the website and re-book if available. Once confirmed you can cancel original booking. (Please note that depending on departure date, there could be cancellation charges for the original booking.) Please call or email Tritonrooms with the old and new reference and we will forward onto accounts to remove the charge if applicable. If this is not available online, please contact Tritonrooms and we will contact the supplier / hotel to see if we can amend the dates. If you want to cancel a booking altogether we will need proof of the changes from the airline in an email. We will then cancel the booking and inform you of any charges.

We would advise you to use the internet as there are numerous sites which can be used for this request.

Yes this can be done on the website. IMPORTANT INFORMATION. Please note that in some countries / properties a name change can be considered as a cancellation. For example: Dubai. Please note administration charges will apply.

You will need to make 2 or more bookings on the website if they are varying room types then in the special request box advise they are all part of a group and will be traveling together. If for some reason you book the rooms on one booking then the 2nd search the hotel isn’t showing for the remaining rooms you can cancel the original free of charge as long as we are able to get out of charges. Please call or email Tritonrooms to see if we can obtain the additional rooms.

Search the website to see if board basis is available. If available re-book and cancel the original. Please note that depending on departure date, cancellation costs could apply. If board basis is not showing please contact Tritonrooms who will contact the supplier and inform you if available and additional costs where applicable.

We will try our best to action this but there could be charges incurred if the booking is going in the next few days. In these cases please contact Tritonrooms.

You will need to send an email with all the disabled requirements. We will contact the hotel / supplier to see if they can confirm a disabled room for that date. Please note it is very important that you contact us on these occasions and NOT just enter into the “special requests”.

Check the website to see if this is available. If so the quickest option would be to cancel and re-book, please note that depending on departure date, cancellation costs could apply. If not showing please contact Tritonrooms who will contact the supplier / hotel to see if we can amend this for you and get back to you with new costs etc. Please note administration costs will apply.

Check the website to see if this is available. If so the quickest option would be to cancel and re-book, please note that depending on departure date, cancellation costs could apply. If not showing please contact Tritonrooms who will contact the supplier / hotel to see if we can amend this for you and get back to you with new costs etc. Please note administration costs will apply.

Gala Meals, which are generally during Christmas & New Year are not always included in the price and advise that you check the description or contact Tritonrooms who will check with the supplier / hotel. If you would like to add these to a booking please contact Tritonrooms who will check the availability and advise of additional costs.

You will automatically receive an Invoice based on your payment terms. All invoices are obtained from our accounts department, so you would need to contact them by email or phone for this information.

Call or email Tritonrooms and we will assist in finding out this information for you.

Unfortunately this is subject to the number of pax / resorts / properties there are. We cannot confirm this in anyway. If your customer does not want to have numerous stops on a shuttle transfer, we suggest booking a taxi transfer.

Call or email Tritonrooms and we will amend the booking. We will require an email confirming the changes.

Call or email Tritonrooms and we will obtain a price where ever possible and make the booking accordingly.

It is essential that when you are making a booking which goes over midnight that you are entering the correct dates. For example: Flight departs 10.30pm on 14 January and arrivals 02.00am on 15 January, in the case the arrival date will be 15 January. Please ensure that the correct arrival date has been selected.

This is extremely important. There are specific contacts and procedures that your customers will need to carry out, especially on the return transfer as they will need to in many cases call a local number for their pick up time.

There are various reasons why a customer may call you, however on all vouchers there a numerous contact telephone numbers to assist the customer. If they call, please advise them to call or go to the reception depending on the issue. If they cannot solve the issue, please tell them to call our emergency contact number on 00 44 7984 456 851. We would also like you to contact us asap so we are fully aware of what has happened and can implement the necessary steps.

It is extremely important that we receive this letter asap. To help in the process we request that you scan the letter and all other necessary documentation which is relevant to the booking. The following must be included. Letter of complaint, customers ATOL receipt where applicable, copies of all receipts for any claimed out of pocket expenses, any relevant photographs and details of complaints made in resort. Please send to customerservices@tritonrooms.com or alternatively by post to Tritonrooms, Glendale House, Glendale Business Park, Glendale Ave. SandyCroft, Deeside CH5 2DL.